Order Questions

Can I get bikini top in size X and bottom in size Y?
This is available for only a couple styles for the moment (Marseille for example), since many customers requested it! We will be able to offer this eventual...
Thu, 2 Jan, 2020 at 8:32 PM
Why didn't I get an email about my order?
Normally, it takes 12-72h to prepare orders for shipping. If you have not received an email about shipping 5 days after you’ve placed the order, please cont...
Thu, 2 Jan, 2020 at 8:32 PM
Can I use more than one coupon / discount code?
Every coupon has a time limit. On top of the time limit, our systems currently only support one coupon per order.
Thu, 2 Jan, 2020 at 8:32 PM
Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out.  It i...
Thu, 2 Jan, 2020 at 8:32 PM
Do you accept currency X? I was charged in USD, is it normal?
We display all our prices in local currency, so you can compare apples with apples :) For example, if you live in Canada we display all prices in CAD, or ...
Thu, 2 Jan, 2020 at 8:32 PM
Why is my free pareo / item not free?
Free items are added when you meet specific criteria, for example: 5 or more items in cart. Most of the free items can be purchased separately on the store ...
Thu, 2 Jan, 2020 at 8:32 PM
Do these run true to size? Or do they run small?
We know how frustrating this can be, carefully choosing styles, ordering, waiting for your parcel... and eventually finding out that you need another size. ...
Thu, 2 Jan, 2020 at 8:32 PM
Why is my coupon or promo code not working?
First, confirm if your coupon / gift code has been added successfully. Then please verify if the code expired or if you spelled it wrong. Most coupons have ...
Thu, 2 Jan, 2020 at 8:32 PM
Is it safe to purchase online from Riviera Coco?
Absolutely!    First, Riviera Coco uses Digital Signature Trust Co. Secure Socket Layering (SSL) with 2048 bits encryption. That ensures safe Internet t...
Thu, 2 Jan, 2020 at 8:32 PM
What payment methods do you accept?
Currently we accept all major Credit Card payments including American Express, Apple Pay and PayPal. We also accept Amazon Payments. We are Paypal Busines...
Thu, 2 Jan, 2020 at 8:32 PM