Order Questions

Why is my free pareo / item not free?
Free items are added when you meet specific criteria, for example: 5 or more items in cart. Most of the free items can be purchased separately on the store ...
Fri, 3 Jan, 2020 at 12:54 PM
Do these run true to size? Or do they run small?
We know how frustrating this can be, carefully choosing styles, ordering, waiting for your parcel... and eventually finding out that you need another size. ...
Fri, 3 Jan, 2020 at 12:54 PM
Why is my coupon or promo code not working?
First, confirm if your coupon / gift code has been added successfully. Then please verify if the code expired or if you spelled it wrong. Most coupons have ...
Fri, 3 Jan, 2020 at 12:54 PM
Is it safe to purchase online from Riviera Coco?
Absolutely!    First, Riviera Coco uses Digital Signature Trust Co. Secure Socket Layering (SSL) with 2048 bits encryption. That ensures safe Internet t...
Fri, 3 Jan, 2020 at 12:54 PM
What payment methods do you accept?
Currently we accept all major Credit Card payments including American Express, Apple Pay and PayPal. We also accept Amazon Payments. We are Paypal Busines...
Fri, 3 Jan, 2020 at 12:54 PM
How fast do you process orders?
The processing time is separate from the shipping time. We typically process your order and get it ready for shipping in less than 3 business days, thanks t...
Fri, 3 Jan, 2020 at 12:54 PM
Where do you ship?
We ship worldwide! The only exception is when carriers will refuse to ship, for example in very remote locations, but that unlikely :)
Fri, 3 Jan, 2020 at 12:54 PM
How much is shipping?
Discover our shipping rates below! Regular Shipping starts at $2.97 USD with regular service.  Exception: is some countries such as Hong Kong we only of...
Fri, 3 Jan, 2020 at 12:54 PM
How can I track my order?
In the email you received confirming your order has shipped, you will find your tracking link. We've partnered with global carriers, and offer you real ...
Fri, 3 Jan, 2020 at 12:54 PM
When will my order arrive?
For Express Shipping we deliver in as little as 4 days. Most orders are received in 4-8 days after leaving Shipping Center. Depending on your location, we m...
Fri, 3 Jan, 2020 at 12:54 PM