Order Questions

How fast do you process orders?
The processing time is separate from the shipping time. We typically process your order and get it ready for shipping in less than 3 business days, thanks t...
Thu, 2 Jan, 2020 at 8:32 PM
Where do you ship?
We ship worldwide! The only exception is when carriers will refuse to ship, for example in very remote locations, but that unlikely :)
Thu, 2 Jan, 2020 at 8:32 PM
How much is shipping?
Discover our shipping rates below! Regular Shipping starts at $2.97 USD with regular service.  Exception: is some countries such as Hong Kong we only of...
Thu, 2 Jan, 2020 at 8:32 PM
How can I track my order?
In the email you received confirming your order has shipped, you will find your tracking link. We've partnered with global carriers, and offer you real ...
Thu, 2 Jan, 2020 at 8:32 PM
When will my order arrive?
For Express Shipping we deliver in as little as 4 days. Most orders are received in 4-8 days after leaving Shipping Center. Depending on your location, we m...
Thu, 2 Jan, 2020 at 8:32 PM
Can I get bikini top in size X and bottom in size Y?
This is available for only a couple styles for the moment (Marseille for example), since many customers requested it! We will be able to offer this eventual...
Fri, 3 Jan, 2020 at 12:54 PM
Why didn't I get an email about my order?
Normally, it takes 12-72h to prepare orders for shipping. If you have not received an email about shipping 5 days after you’ve placed the order, please cont...
Fri, 3 Jan, 2020 at 12:54 PM
Can I use more than one coupon / discount code?
Every coupon has a time limit. On top of the time limit, our systems currently only support one coupon per order.
Fri, 3 Jan, 2020 at 12:54 PM
Why do I need to verify my payment on my order?
Detailed personal information may be required for orders selected randomly by our fraud prevention team for further verification before sending out.  It i...
Fri, 3 Jan, 2020 at 12:54 PM
Do you accept currency X? I was charged in USD, is it normal?
We display all our prices in local currency, so you can compare apples with apples :) For example, if you live in Canada we display all prices in CAD, or ...
Fri, 3 Jan, 2020 at 12:54 PM