The mission of Riviera Coco's Customer Care is to always convey a passion for our customers and to consistently deliver the best service experience. Delivering Customer satisfaction is about providing timely, responsive service with integrity, simplicity and a passion for excellence while exceeding your expectations: under promise and over deliver.
Our 5 Customer Care Founding Principles:
We recognize the importance of all customers and the role every employee plays in influencing the customer's perceptions. To positively impact these perceptions, we are professional, reliable, credible, responsive and friendly.
We communicate promptly, clearly and honestly over email or service tickets.
Customer Care is a voice for the customer. When rules and policies don’t make sense to you, we challenge ourselves and seek opportunities for improvement.
If a problem arises, we view it as an opportunity to improve. Solving problems will enable us to raise the quality of our products and services.
We listen well and understand that how something is said has a significant influence on how it is received.
We will put a smile on your face :)
We love you!